The way we work is changing, and soft skills like communication, teamwork and leadership have become more vital as remote work becomes more common. Unfortunately, these skills can be difficult to find. When businesses can’t train their workers for these skills in person, technology can help bridge the gap. At H&R Block, for example, new hires use VR to conduct role-playing exercises on a large scale so they can practice having real conversations and get instant feedback, without the real stress. This VR program directly led to shorter customer handling times and a 50% decrease in dissatisfied customers, and quickly became the preferred training method for employees. Walmart is another familiar brand using VR to assess and teach soft skills to employees. Using VR headsets, Walmart’s training takes employees through a variety of scenarios built to encourage empathy, teach communication and conflict management skills, assess leadership abilities and tap into the potential of workers. VR doesn’t completely replace in-person interviews, but it helps to streamline the process of promoting employees, which saves a huge amount of resources in a company that large.